Shipping policy
At The Song Cha, we carefully pack every order to preserve freshness and ensure your tea arrives in excellent condition.
Processing Time
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
During peak periods, processing times may be slightly extended.
Shipping Time
Delivery times are estimates and are not guaranteed.
Once your order has been shipped, delivery time depends on the carrier and destination.
The Song Cha is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or events outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions, if offered, apply only to qualifying orders and are subject to change without notice.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an order is returned due to incorrect or incomplete address information provided by the customer, additional shipping charges may apply to reship the order.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, The Song Cha is not responsible for lost or stolen packages.
If you believe your package was stolen, please contact the carrier directly and file a claim.
We are happy to assist with providing shipment documentation if needed.
International Orders
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.