Shipping policy

We pack every order carefully to keep your tea fresh and get it to you in great condition.

Where we ship

We ship free within the United States and Canada — standard shipping is free on every order, with express available at checkout. Rates and promotions are shown at checkout and may change without notice.

All other destinations

We're able to ship to most countries worldwide. For destinations not available at checkout, email us at support@thesongcha.com with your full name, shipping address, and contact details, and we'll send a custom shipping quote. These orders are paid by invoice. Any duties, taxes, or customs handling fees are collected on arrival by your local customs authority or carrier — they're not included at checkout and are the recipient's responsibility.

Processing time

Orders are usually processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day. During busy periods, processing may take a little longer.

Delivery time

Delivery times are estimates, not guarantees, and depend on the carrier and destination once your order ships. The Song Cha isn't responsible for delays caused by carriers, customs, weather, or other events outside our control.

Tracking

Once your order ships, you'll get a confirmation email with tracking. Please allow up to 24 hours for tracking to update.

Incorrect addresses

Please double-check your shipping details at checkout. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

Lost or stolen packages

Once a carrier marks a package as delivered, The Song Cha isn't responsible for lost or stolen packages. If you think a package was stolen, please file a claim with the carrier — we're happy to provide shipment documentation to help.